The Job:
- Ensure compliance with gas, electricity, EPC, and licensing certificates by tracking and updating all relevant documentation to meet current regulations.
- Coordinate and manage rent allocation processes, promptly addressing any issues related to landlord accounts.
- Process and manage landlord and contractor invoices accurately, ensuring timely payments and resolving any discrepancies.
- Address maintenance issues raised by tenants and landlords, ensuring efficient resolution through Payprop.
- Maintain accurate tenancy details in CRM systems (Alto & Concurrent), updating information as needed.
- Respond promptly to queries from landlords, tenants, and staff, offering effective solutions.
- Monitor and follow up on rent arrears, contacting tenants and landlords to ensure timely payment.
- Collaborate with managers to address lettings-related queries, ensuring smooth operations across departments.
- Oversee the onboarding process for new properties, sellers, and buyers, ensuring all required steps are completed efficiently.
- Manage property listings across multiple platforms, ensuring effective marketing and visibility.
- Review and process buyer offers, perform Anti-Money Laundering (AML) checks, and assess potential buyers to ensure compliance with regulations.
- Handle commission allocation and resolve issues related to seller accounts promptly.
- Support administrative tasks related to communication with sellers, solicitors, and customers, ensuring smooth operations throughout.
Requirements:
- A diploma in Business Administration or a related field is preferred.
- Ability to work independently and manage tasks efficiently.
- Proficiency in Microsoft Excel and other relevant software applications.
- Strong communication and interpersonal skills, with the ability to engage effectively with various stakeholders.
- Proven problem-solving abilities and a proactive approach to addressing challenges.
- Experience with CRM systems (e.g., Alto & Concurrent) and property management platforms like Payprop is an advantage.
- Exceptional attention to detail, ensuring the accuracy and maintenance of all records and documentation.
Send your CV to Careers@hconnectint.com